Cancellation policy

This applies to a transfer already agreed in the conversation. Before that there is no booking, and therefore nothing to cancel.

1. Cancelling on your side

Please tell us as early as you can, through the same WhatsApp where the transfer was arranged. The more notice, the easier it is to reassign the vehicle and driver.

Cancellation and any refund follow what was stated in the conversation when the trip was agreed. There is no automatic rule on this site, because no payment happens here.

2. Cancelling on our side

If something prevents us from honouring the arrangement, we tell you as soon as we know and, whenever possible, offer an alternative time or vehicle.

If you have already paid and no acceptable alternative exists, the amount is refunded in full.

3. Delays and no-shows

When a flight is involved, we track it by flight number and wait for the actual landing. A delayed flight is not treated as a no-show.

In other cases, we agree in the conversation how long the driver waits at the meeting point.

4. What is outside our control

Ferry queues and stoppages, heavy rain, the state of the dirt stretch, road closures and decisions by the authorities can delay or prevent a trip.

In those cases there is no penalty on either side: we rearrange the time or refund what was paid, according to what is possible on the day.